Streamlined Solutions , Seamless Management
We are experts in Unified Communications, Telephony VOIP Solutions, Intelligent Switchboard, Debt collection systems, IT Managed Services & Cloud Solutions, Call Centre Managed Services, Customer Service Managed Services, & Sales Managed Services
Our Vision
Become the most preferred provider of managed services and automated office solutions that empowers businesses through tailor made solutions that are innovative, secure, and reliable. Unified Communication solutions that enable seamless communication and collaboration across multiple platforms and devices.
Our Mission
Our mission is to transform the landscape of IT and customer service through innovative and holistic managed services solutions. We are dedicated to empowering businesses to thrive in the digital age by providing them with unparalleled technical expertise and exceptional customer support.
Our Culture
At Optimus Office Solutions, we foster a culture of innovation, collaboration, and customer-centricity. Our talented team of engineers, developers, and support professionals are driven by a passion for delivering cutting-edge UC solutions that empower businesses and transform the way they communicate and collaborate. We prioritize continuous learning and unlearning, creativity, and a customer-first approach in everything we dort.
Streamlined Solution Seamless Management
Our Values
Excellence
We are committed to delivering top-tier managed services that exceed industry standards. With a focus on continuous improvement, we strive to optimize IT operations and customer service processes to achieve excellence in all aspects of our offerings.
Security
Security is not an afterthought – it's woven into every fiber of our services. We prioritize the protection of our clients' data and systems, implementing robust measures to safeguard against threats and vulnerabilities.
Quality
We strive for excellence in products, services, and processes to deliver the highest level of quality to customers
Streamlined Solution Seamless Management
Our Values
Customer Centric
We put the needs and satisfaction of customers at the forefront of all decisions and processes.
Accountability
We take responsibility for our actions, delivering on our commitments, and
holding ourselves and others accountable.
Collaboration
We believe in the power of collaboration. We work closely with our clients to understand their unique challenges and goals, forging strong partnerships that allow us to tailor our services to their specific needs.
Innovations
Embracing the dynamic nature of technology, we consistently explore novel solutions that drive efficiency and effectiveness. By harnessing the latest advancements, we ensure our clients stay ahead in the ever-evolving IT and customer service landscape.
Streamlined Solution Seamless Management
Our Services
Unified Communications as a service (UCaa)
Collaboration Tools
Contact Centre Solution
- 3 Hosted voice services
- Cloud PBX telephony
- Video conferencing
- Instant messaging and presence
- File sharing and collaboration tools
- Voice-based inbound and outbound customer support
- Interactive Voice Response (IVR) systems.
- Call routing and queuing
- Real-time analytics and reporting
- Audio and video conferencing
- Team messaging and chat
- Document and screen sharing
- Project management integration
Streamlined Solutions Seamless Management
Our Services
Integrations and Customisation
- Integration with popular CRM and ERP systems
- APIs for customizing and extending platform capabilities
- Single sign-on (SSO) and Active Directory integration
Training
- Customer Services training
- Sales Training
- Leadership Training
- On the job training
- Coaching/mentoring
- Instructor-led training
- Team Building Exercise
Managed Services
- Full Hosting Contact Centre services
- Partial Contact Centre Services
- Customer Services
- Sales services
- Radio Access Network
- Cloud Services
- IT services
- Training
Streamlined Solutions Seamless Management
Our Key Differentiator
Robust Infrastructure
Our services are built on a highly scalable and secure infrastructure, ensuring seamless connectivity and uninterrupted communication across global networks.
Enhance User Experience
Scalable Solutions
Our solutions cater to businesses of all sizes, offering flexibility to scale up or down as per changing requirements without compromising on performance or quality
We prioritize user experience and provide intuitive interfaces, personalized dashboards, and customizable features that make communication and collaboration effortless
Streamlined Solutions Seamless Management
comprehensive Security
We employ advanced security measures, including data encryption, firewall protection, threat detection, and compliance with industry standards, to safeguard customer communication and data.
Our Key Differentiator
Proactive Support
Our dedicated support team offers 24/7 assistance, proactive monitoring, and real-time issue resolution, ensuring maximum uptime and minimal disruptions
Streamlined Solutions Seamless Management
Phyllis Manguluti is the Managing Director of Optimus Office Solutions that offers 24 years of continued and combined experience with success in the areas of planning, executing and negotiating at various Organizational levels. Has 10 years’ experience of board leadership; including providing oversight to sub-committees. Currently, sits on the boards of Malawi Energy Regulatory Authority (MERA) as Vice Board Chairperson, Universal Service Fund (USF), Habitat for Humanity International-Malawi, Girls Youth Foundation for Africa and Apple of His Eye Africa. Was also once on the boards of Old Mutual TNM Pension Fund and Green Energy. A Master of Business Administration, an Electrical and Electronic Engineer, an awardee from STEM in the field of science, a motivational speaker and inspiring leader.
Has vast experience in the Telecommunication Industry where she worked as Chief Customer Officer (CCO), Chief Operations Officer (COO), Chief Channels Officer (CCO), Managing Executive (ME) for Operations, Managing Executive (ME) for Customer Services, Head of Network Management Centre where she played an instrumental role in setting up the TNM’s Network Management system using an integrated solution and RAN Regional Technical Manager. On the international scene, she was the first woman Consultant to have successfully led a telecommunication engineering project in MTN Yemen.
The Managing Director
Grace Chipofya is a dynamic and results-driven leader with a track record of spearheading operational excellence and strategic growth within the organization. With a profound commitment to driving efficiency, fostering innovation, and delivering exceptional results, Grace plays a pivotal role in realizing the company's mission and vision. With over 20 years’ experience in the Telecommunication Sector Grace brings with her a wealth of attributes including outstanding communication and negotiation skills. She has wide experience in customer services, developing and implementing training strategies for groups and individuals, with special emphasis in customer services and people management. Prior to this position Grace worked with TNM as Call Center Operations Manager and was instrumental in the implementation of call center as a service, the first and only solution of its kind in Malawi, and the subsequent on-boarding of over 10 clients.
Grace holds a Bachelor of Arts degree in Human Resource Management from the University of Malawi, Chancellor College and an advanced Diploma in Business Administration awarded by the Association of Business Executives – UK. She is currently pursuing an MBA with the Eastern and Southern Africa Management Institute. As the Operations Director, she is responsible for the strategic oversight and day-to-day management of Optimus Office Solution’s operational activities. She collaborates closely with the executive team and functional leaders to align operations with the company's strategic objectives.
The Operations Director
Streamlined Solutions, Seamless Management
Michael Mayamiko Maseko is a dedicated and accomplished IT/Telecoms Engineer with over 15 years of experience supporting and leading technical teams while driving innovation. Michael heads the Technical team at Optimus Office Solutions as Director – Technical Services. Adept at aligning technology strategies with business goals, optimizing operational efficiency, and ensuring the successful execution of practical and deliverable technical projects.
Michael has a Strong background in Open Source Technology i.e. Linux Operating System(s), Automation and bash scripting, Relational Databases, Programming concepts, Firewalls, VoIP and Computer Networking among the key core elements with Proficiency in technologies, tools, and methodologies, i.e., Agile, Scrum, DevOps, cloud computing coupled with excellent communication skills, with a knack for translating technical concepts into business-friendly language.
Key Accomplishments over the years will include being the technical lead on the TNM Ltd Roaming project that migrated services to the cloud through a data cdr clearing hub decades back before cloud computing was adopted as a standard. A technical key role would follow in migrating TNMs traditional PBX Call Centre into a modern IP based PBX, which he ably supported for many years before taking different challenges in Cape Town, South Africa with Clarotech Ltd and Logicalis SA where he supported custom and complex Call Centre Solutions and VoIP based Solutions, alternating roles between Support Engineer and Project lead Engineer, a new role in Malawi would follow as the Managing Partner – Technical at VoIP Solutions where he drove the innovation around a Client Customer Relationship innovation Pilot Solution at Soche Police and deploy a modern Call Centre for CHREAA
Over the years Michael has qualified on Redhat Linux, COMPTIA, LPI-C Linux certifications and ITIL Certification, DCAA Asterisk and attended numerous technical skill equipping training(s) in the It and Telecoms sector and he is back by a Bachelor of Science (Hons) Business Information Technology, University Of Greenwich, NCC International Advanced Diploma in Computer Studies - UK and NCC International Diploma in Computer Studies – UK
As the Technical Director, he is responsible for overseeing and directing the technical aspects of Optimus’ operations, strategy formulation, operation and Innovations that are relevant to the market
The Technical Director
OUR CLIENTELE
NBS Bank
- IP Based Call Centre Infrastructure
ACL-Access Communications Limited
- Call Centre Service through Bartlet Consulting Africa
OCL-Open Connect Limited
- Full Call Centre Hosting
MALAWI POLICE SERVICE-SOCHE POLICE
- We are about to Pilot the Intelligent Switchboard- Automatic Attendant for incident reporting and there is advanced call routing for calls to be delivered to the designated officer with little human involvement. The feature also comes with call recording facility that allows that data can be stored effectively without relying on paper record files.
- CRM-This system allows that the police can improve on its client relationship by making evidence-based decisions from the analysis. For example, from the incidents reported vis-à-vis the response rate.
CHREAA
- We are providing self hosting Call Centre Solution
